At MICHI, we are committed to delivering high-quality matcha and a great customer experience. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

Returns

We accept returns for unused and unopened items within 14 days of delivery, in line with EU consumer protection laws. Items must be returned in their original packaging and in the same condition as received.

To request a return, please contact us at hello@michitea.nl with your order number and reason for return. Once approved, you will receive return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.

Damaged or incorrect items

Please check your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order details so we can resolve the issue promptly at no cost to you.

Non-returnable items

Due to the nature of our products, we cannot accept returns on:

• Opened or used matcha products.
• Perishable goods.
• Gift cards.
• Sale items (unless defective).

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return your original order and place a new one.

EU Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without providing a reason. The product must be unopened, unused, and in its original packaging. 

To exercise this right, please contact us within the 14-day period at hello@michitea.nl.

We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

We offer a 14-day return policy for unused and unopened products. Please visit our Returns & Exchanges page for more details.

All of our matcha is tested by Eurofins, and we regularly have our batches tested in Japan and the Netherlands to maintain the highest standards of quality and safety.

Yes, we offer gift cards in various denominations. You can purchase them directly from our website.

Order Processing Times:

Our team processes orders M-F, except on holidays. Orders are processed generally within 1-2 business days of receipt, from our warehouse. During high volume order periods, orders may take an additional 1–3 days to process.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier's website.

Shipping Restrictions:
We do not ship to P.O. boxes, APO/FO addresses, or certain remote locations. If you are unsure whether we can deliver to your location, please contact us before placing your order.

Once your order is shipped, we'll send you a tracking number via email.

Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

Unfortunately due to the high volume of orders, we are unable to offer express shipping at this time.

If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.