Shipping policy

1. Order Processing

Orders are typically processed and dispatched within 24–48 hours (1–2 business days) of being placed.

Because we order matcha and hojicha in small, regular batches directly from our suppliers in Japan rather than holding large amounts of stock, processing may occasionally take longer than usual. If your order is expected to take longer than 7 days to dispatch, we will notify you by email.

 

 

2. Shipping Methods & Carriers

We work with trusted carriers selected based on your destination and the shipping method you choose at checkout.

  • Standard shipping is typically handled by PostNL (for the Netherlands and EU) or an equivalent national postal or courier partner for other destinations.

  • Express shipping, where available, is handled by a premium courier offering faster transit times.

The exact carrier may vary depending on your location and the shipping option selected. All available shipping options for your address are shown at checkout.

 

 

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.

We offer free standard shipping on orders above a certain value — this threshold varies by country or region and is shown at checkout. Orders below this threshold are charged a shipping fee, which is also calculated and displayed at checkout.

 

 

4. Delivery Estimates

Estimated delivery times are shown at checkout and depend on your destination and the shipping method chosen. These are estimates only, not guaranteed delivery dates. Actual delivery times may be affected by customs processing (see Section 6), carrier delays, or other circumstances outside our control.

 

 

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and link so you can follow your parcel's progress.

 

 

6. Where We Ship

We reserve the right to restrict shipping to certain countries or regions for legal, logistical or other reasons. Any restrictions will be reflected at checkout, and this list may be updated from time to time.

Please note, we do not ship to Israel, Russia, or Saudi Arabia.

 

 

7. Customs, Duties & Import Taxes

For orders shipped outside the Netherlands and the European Union, your order may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost shown at checkout. We have no control over these fees and cannot predict their amount — please check with your local customs office if you're unsure before ordering.

 

 

8. Lost or Damaged Parcels

Damaged items

If your order arrives damaged, please contact us at hello@michitea.nl within 48 hours of delivery, including your order number and photos of the damaged packaging and product. We will send a replacement at no additional cost to you.

Lost parcels

If your tracking shows no movement for an extended period, or your parcel appears to be lost in transit, please contact us at hello@michitea.nl with your order number. We will open an investigation with the relevant carrier. Once the carrier confirms the parcel is officially lost, we will issue you a full refund.

We appreciate your patience during this process, as carrier investigations can take some time to resolve.

 

 

9. Contact Us

MICHI Tea, Baarsjesweg 297, 1058 AG, Amsterdam, Netherlands KVK: 90014375 | VAT: NL865182826B01 hello@michitea.nl